Cancellation & Rescheduling
We keep routes tight so your team can show up on time and do careful work. This policy protects our teams’ time and keeps spots open for families who need them.
We know emergencies happen. If something serious comes up, just call or text us and we’ll do our best to help.
Because we reserve a team and time window just for your home, we ask for at least 48 hours’ notice to cancel or reschedule a visit.
This gives us a chance to offer that spot to another Sugar Land family and keep our teams’ schedules full.
Late‑cancellation and no‑show fees are charged to the card on file.
If you reach out outside business hours, we’ll honor the time you contacted us as long as it’s at least 48 hours before your scheduled visit.
We know life doesn’t always go as planned. If you have a genuine emergency (sudden illness, family emergency, or something serious at home) please let us know as soon as you can.
We review these on a case‑by‑case basis and may waive fees at our discretion. Our goal is to be fair to both your family and our teams.
If you’re on a recurring plan and need to pause or stop, just give us at least 48 hours’ notice before your next visit. There’s no long‑term contract, you can cancel anytime, we just need enough notice to adjust our routes.
If late cancellations or no‑shows become frequent, we may require prepayment for future visits or adjust your spot on the schedule.
